Refund policy

Returns & Shipping Policy

At Curve Theory, we want you to love your purchase! Please review the following details regarding our return and shipping policies for both in-store and online orders.

📦 Returns & Exchanges

The following applies to both in-store and online purchases:

  1. On eligible regular-priced items, Canadian customers may request an exchange or store credit within 10 days of the purchase, delivery, or pick-up date.

  2. We do not offer refunds.

  3. Exchanges are limited to one time only—items that have already been exchanged are not eligible for a second exchange.

  4. We do not accept returns or exchanges from customers outside Canada, including the USA.

  5. The following items are final sale and not eligible for return or exchange:
    • Sale and reduced items
    • Lingerie, bralettes, jewelry, accessories, bags/purses
    • Biker shorts and leggings

  6. Swimwear may be exchanged or returned for store credit only if the hygienic seal is intact and all other eligibility conditions are met.

  7. Approved returns must be mailed back within 10 days of the original delivery, purchase, or in-store pickup date.

  8. To request a return, email us at hello@curvetheory.ca. All returns must be pre-approved.

  9. Return address:
    CURVE THEORY
    5100 Maingate Drive, Unit 14
    Mississauga, Ontario, Canada
    L4W 1X6

  10. Returned items must be in original condition: unworn, unwashed, with tags attached, and accompanied by a receipt.

  11. Customers are responsible for return shipping costs. We recommend using a trackable method, as Curve Theory is not responsible for lost return packages.

  12. Please allow 3–4 business days for your store credit to be processed. You’ll receive a digital gift card via email, redeemable in-store or online.

  13. In-store pickup orders will be held for 10 days. After that, items will be returned to inventory and store credit will be issued.

  14. Sale prices are not retroactive and cannot be applied to previous purchases.

  15. Order Cancellations:
    Orders can be cancelled only if they have not yet shipped. Please email your request to hello@curvetheory.ca.

    Orders are processed Tuesday to Saturday during business hours. We are closed on Mondays. Sending an email does not guarantee cancellation, as your order may ship before your message is seen.

    Note: A 3% cancellation fee will be deducted from your refund to cover non-refundable payment processing fees.